Refund policy

Return and Refund Policy

Nomiselo deals primarily in stamps, covers, coins and other collectible items. Many of these are individual items, and their condition, characteristics and availability may be unique.

We therefore do not accept returns or refunds simply because a customer has changed their mind, no longer wants the item, or has different expectations regarding its condition where the item has been accurately described and photographed.

Returns may be considered in the following circumstances:

• The wrong item was sent.
• The item received is materially different from the description or photographs provided on the website.
• The item was damaged in transit.

Customers must contact Nomiselo promptly after delivery with the order number and clear photographs of the item and, where relevant, the packaging.

Any approved return must be sent back in the same condition in which it was received, together with any certificate, holder, packaging or other material supplied with the item.

Once the returned item has been received and inspected, an approved refund will be made to the original payment method.

Where the return is due to an error on the part of Nomiselo or damage occurring during transit, reasonable return shipping costs will be considered by Nomiselo.

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation will be subject to the return provisions above.